My promise to you:
We’re here to help you

"The only sure way to avoid making mistakes is to have no new ideas" - Albert Einstein

We're always looking for ways to improve.

So we're always testing and trying new ideas.

And that means sometimes we'll make mistakes.

Sorry about that and...

If a mistake happens, I want you to know we'll put things right ASAP.

But we can only do that - if you do one thing for us...

... Tell us IMMEDIATELY when something goes wrong.

If you’re not happy with something we’ve done. Tell us and give us a chance to fix it for you.

I know what it’s like to get amazing service and amazing service is what I want you to experience.

So if you have a problem let us know. I'll make sure it's sorted out.

Here's what we'll do:

• One of the team will drop everything they're doing and take up your case.

• You’ll be given their direct contact details so you can easily get hold of them.

• You'll be kept fully informed so you know what's going on.

And if you still feel things haven't been resolved to your satisfaction. Ask for me.

I'll personally take charge of your case and do my utmost to come up with a solution you're happy with.

So rest assured... if something goes wrong... if you have a problem... you'll always have someone you can contact to solve it.