This works with any CX provider, programme or platform
The truth is, reciprocity is proven to increase revenue... If you use it correctly.
E.g. Look at the video below.
In it you'll see by not using reciprocity correctly instead of a 23% revenue gain, you'd only get a 3% gain.
At Epok we use Emotional Reciprocity to create story gift/reward packages that you give to customers each week or month.
And here's the important part.
The packages feel personal, which TRIGGERS reciprocity. Pus the packages help you form a bond with customers...
... A bond that wins you their hearts and minds so they stay loyal, buy more and increase their lifetime value.
And it all starts with understanding Emotional Reciprocity.
A simple, new idea to increase revenue