Emotional Reciprocity makes dealing with your
company an enjoyable experience
Emotional Reciprocity Definition
Emotional Reciprocity is a technique that combines two behaviours hardwired into every human.
And the best part (as you'll see in a moment)...
... Scientific studies PROVE these two behaviours can boost customer satisfaction, loyalty, revenue and much more.
What are these behaviours? Our emotions and reciprocity.
How to use this technique to your advantage
And when you use Emotional Reciprocity.
The simple, unexpected leaks in your customer experience - that almost all companies have - STOP.
And here's why:
Why this works so well
Emotions:
Now if your BS meter needle is starting to wiggle...
... Psychological research has PROVED BEYOND DOUBT almost all human decisions are based on emotion. (See that here).
And recent studies PROVE the best way to tap into emotions is by using stories. (See that here).
But – and this is important - it’s the type of stories you tell that makes a difference (See that here). And that’s our secret sauce.
Reciprocity:
People know about reciprocity. But almost everyone gets it wrong when trying to use it.
And the reason? Most people first think about what they want.
But the key to reciprocity success is: Before you ask someone to do something, give them something first.
We help you do this the correct way so reciprocity works for you and your customers.
A blissfully simple technique
And the good news is...
... Using Emotional Reciprocity doesn’t mean changing everything you do – you use it with your current system.
And although it’s a POWERFUL technique. No training is needed to use it. It’s not hard to do.
It's a simple, new way to make your customer experience more effective.
But wait there's danger ahead
Because what's shocking is.
Leaks in your customer experience are preventing you connecting emotionally with customers.
And the leaks come from simple actions such as:
1. You give customers a bill – they pay it.
2. A customer has a problem – you fix it.
3. A person buys from you – you supply it.
But with each step you're losing a chance to increase satisfaction, loyalty and revenue.
Make your customer experience feel more personal
You see there’s NO emotion involved... There’s NO bonding... There's NO difference to what other companies do.
They are all logical business-to-customer conversations.
So instead of you dealing with customers on a logical basis. We give you story gift/reward packages so your conversations feel more person-to-person.
What to do next... And a money back guarantee
Why not try Epok for FREE for 90 days before making a final decision. Or click this link to get 6 CX Secrets for Success.
And don't forget, you get an industry first. A full money back guarantee. And our guarantee is simple:
"Try our service and if it doesn't help you, we will give you all your money back."
So why not take a look at the FREE no-risk trial while this is fresh on your mind. The results will blow you away.