It’s now very easy to make your customer experience stand out from the crowd.
Why? Because so many companies do the same things.
So all you have to do is...
... Be different.
Yet how many companies do that?
Cox Communications are NOT clients of ours but I wanted you to show you what's possible with just a little thought.
See the video below to see what Cox Communications did at the beginning of the pandemic:
How would you feel if you received a surprise like that from a company?
So why not start surprising customers. Be different from other companies.
Remember it's all about connecting with customer emotions.
For instance, do you think any of those seniors would change to another company even if they were offered a better price?
It’s highly unlikely because Cox has made the relationship something more than price.
Hope you found that useful.
Thanks for your time,
Ronald S. Rodney
Co-Founder of Epok.com