You say customer satisfaction is vital to you
But let’s stop for a minute and see what you actually do.
Do you regularly thank customers for staying loyal and true?
Do you sometimes give them a gift out of the blue?
When they have a problem do you fix it right away
Or leave them waiting in a queue forever and a day?
And if they want to contact you what options do you give
A friendly human voice or a Chatbot with questions like a quiz?
And what about the service or product you do
Do you give a money back guarantee or is that strictly taboo?
And how often do you contact your valued customers
As much as you would if they were your mother, brother or sisters?
Now I’m sure you know the important points not to miss
Especially if you’re a listener to Jeanne Bliss.
And if you follow Adrian Swinscoe too
You definitely know the right things to do.
And let’s add Dan Gingiss
And Blake Morgan to the throng
Because if you listen to these 4 giants
Your CX won’t ever go wrong.
So even though times are tough right now
Why not give your customers a virtual hug somehow
A simple thank you or gift would do
And you’ll have customers who’ll never leave you.
Thanks for your time.
Ronald S. Rodney
Co-Founder of Epok.com