An open letter to customer experience managers

Dear CX pro,

Remember how thrilling it felt the first time.

They’d given it to you for your birthday as a surprise present.

You couldn’t believe they’d done something like this. But hey it was your birthday and you were going to enjoy it.

So you held tight and then they started to push you. You picked up speed and with a final push – they let go.

You started to go faster. The wobbling stopped. And away you went. Wind blowing in your face, sun streaming down – it was wonderful.

Or maybe it was when you were older.

You just got your first proper salary. Remember how proud you felt. Remember smiling when you saw the payslip. Remember celebrating that weekend.

You being praised for what you do

Or maybe it was the first time you went on stage.

The nervousness… the apprehension… the sweaty palms… the shaking arm… but then the applause at the end.

Or maybe it was when you first saw your name in print. Or when you won a customer experience award

Or when you made the perfect meal. Or saw your first born enter the world. Or woke up, turned and realised:

… You are with the person you want to be with for the rest of your life.

It’s been too long since you’ve experienced chills and thrills like these – moments of doubt, happiness, elation.

Well if you’re ready to face a challenge again, to try something new, to achieve something…

Then look again at our website. Read the case studies (especially the first one). See the proof. Think of the possibilities for your business.

Do that and you’ll see.

Our system screams TRY IT…

… Try it because it’s easy to do. Try it because there’s no risk. Try it because there’s a rich reward at the end.

But perhaps most importantly of all:

Try it because our system makes you feel good.

That’s right. Because when you use our system you know you’ve done something nice for your users – You’ve done a good turn for the day – You’ve helped someone – You’ve made someone happy.

… And after all, isn’t that what it’s all about – delighting customers?

You see, I truly believe our system will make it easier for you to delight digital and offline customers. It’s free to try and easy to do.

Come see for yourself. You’ve got nothing to lose.

Thanks for reading

Ronald S Rodney
Founder of The Free Gift Company